PRIVACY POLICY AND LEGAL NOTICE

Privacy Policy and Legal Notice

Last updated: May 8, 2026

This Privacy Policy and Legal Notice explains how Aurisgen collects, uses, discloses, stores and protects personal information when you visit https://aurisgen.com, contact us, request a demo, create an account, purchase software, subscribe to a plan, request remote services, receive support or otherwise interact with our website, software and related services.

Aurisgen operates from the State of New York, United States. Unless a separate written agreement states otherwise, this notice is drafted primarily for United States operations and United States legal requirements. If mandatory law in your jurisdiction gives you additional rights, we will honor those rights to the extent applicable.

This notice is intended to be transparent and practical. It does not create contractual promises beyond those expressly required by applicable law or a separate signed agreement.

1. Company and contact information

Company: Aurisgen

Principal business address: 538 East 85th Street, #1C, New York, NY 10028, United States

Contact email: info@aurisgen.com

For privacy requests, support issues, notices of claimed infringement, legal notices or security concerns, contact us using the email above and provide enough information for us to identify and process your request securely.

2. Scope of this notice

This notice applies to information collected through the website, account registration, software activation, subscription management, customer support, remote services, billing, fraud prevention, marketing communications and related business operations. It does not govern third-party websites, third-party payment pages or third-party services that we do not control, even if they are linked from our website.

3. Information we may collect

• Identity and contact information: name, company name, job title, email address, telephone number, mailing address, billing address and country or state.
• Account and subscription information: username, encrypted password, account settings, license status, subscription plan, renewal dates, order history and service preferences.
• Commercial and transaction information: products or services purchased, quotes, invoices, payment status, refunds, support entitlements and records of interactions about purchases or renewals.
• Payment-related information: limited payment metadata, payment status and transaction identifiers. Full payment card details are processed by payment providers and are not intentionally stored by Aurisgen except where a payment provider token or limited payment reference is needed for billing and fraud prevention.
• Technical and device information: IP address, device identifiers, browser type, operating system, session identifiers, diagnostic logs, crash information, software version, activation data and security events.
• Usage information: pages viewed, features used, login timestamps, referring URLs, request logs and interactions with emails, documentation, support portals or account areas.
• Support and communications data: emails, tickets, chat messages, attachments, screenshots, diagnostic files and any other information you choose to send us.
• Remote services information: information reasonably necessary to deliver consulting, implementation, support, migration, troubleshooting or training services, which may include system details and user-supplied business data.

Please do not send sensitive personal information unless it is strictly necessary for the requested service and you have an appropriate legal basis to share it.

4. How we collect information

We collect information directly from you, automatically through the operation of our website and software, and from service providers involved in hosting, payments, fraud prevention, analytics, email delivery, customer support or security. Where a customer asks us to provide remote services, we may also receive information from the customer’s authorized users, administrators or contractors.

5. How we use information

• Provide, activate, maintain, secure and improve the website, software and services.
• Create and manage accounts, subscriptions, licenses, invoices, renewals and customer records.
• Process purchases, payments, refunds, tax records and support entitlements.
• Provide remote services, onboarding, support, implementation, troubleshooting and training.
• Communicate with you about transactions, accounts, renewals, support, maintenance, security events and service updates.
• Detect, investigate and prevent fraud, abuse, malware, unauthorized access, misuse of licenses and other security incidents.
• Comply with accounting, tax, export, sanctions, intellectual property, consumer protection and other legal obligations.
• Send promotional communications where permitted by law and subject to your opt-out rights.
• Enforce our contracts, license terms, acceptable use rules and legal rights.

6. How we share information

We may disclose personal information only as reasonably necessary for the purposes described in this notice, including to:

• Hosting, infrastructure, backup, monitoring and cybersecurity providers.
• Payment processors, billing providers, fraud prevention providers and accounting or bookkeeping providers.
• Email delivery, customer support, CRM and communication providers.
• Professional advisers such as lawyers, auditors, insurers and accountants.
• Service partners or subcontractors involved in approved support, implementation or remote service delivery.
• Law enforcement, courts, regulators or other public authorities where required by law or reasonably necessary to protect rights, security and safety.
• A buyer, investor or successor in connection with a merger, acquisition, financing, restructuring or sale of assets, subject to appropriate confidentiality protections.

We do not sell personal information in the ordinary sense of selling customer lists for money. We do not knowingly share personal information for cross-context behavioral advertising if and to the extent prohibited by applicable law.

7. Retention

We retain information only for as long as reasonably necessary for the business and legal purposes described above, including account administration, contract performance, renewals, support history, security investigations, tax and accounting compliance, dispute resolution and enforcement of agreements. Retention periods vary depending on the type of record, whether you remain a customer, and any legal obligations that require longer retention.

8. Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration and destruction. These measures may include access controls, password protection, logging, malware monitoring, encrypted communications where appropriate, backups and vendor review. No system is completely secure, and you remain responsible for protecting your own credentials, devices, backups and internal access permissions.

9. Children’s privacy

The website, software and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website. If you believe a child under 13 has provided personal information to us, contact us and we will take appropriate steps to review and delete it where required.

10. U.S. state-specific privacy rights

Residents of certain U.S. states may have additional privacy rights under applicable state law. Depending on your state of residence and our role in the specific data processing activity, those rights may include the right to request access to personal information, request correction, request deletion, request a portable copy of information, appeal a denied request, or opt out of certain forms of targeted advertising, sale of personal information or profiling in furtherance of decisions that produce legal or similarly significant effects.

To exercise a privacy request, email info@aurisgen.com. We may need to verify your identity or authority before acting on the request. If applicable law gives you a right to appeal a denied request, we will explain how to do so in our response.

California notice

If the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to Aurisgen, California residents may request to know the categories of personal information collected, sources of collection, business or commercial purposes for collection, categories of third parties to whom information is disclosed, and the specific pieces of personal information we hold about them, subject to legal exceptions. California residents may also request correction or deletion, and may request information about disclosure practices during the prior 12 months.

We do not knowingly sell or share personal information of consumers under 16 years of age. We do not use sensitive personal information to infer characteristics about consumers. If we ever engage in processing that triggers an opt-out right under California law, we will provide the required opt-out mechanism.

Nevada notice

Nevada residents may have the right to request that a website operator not make certain sales of covered information for monetary consideration to certain persons for licensing or sale to additional persons. Aurisgen does not currently engage in that kind of sale. Nevada residents may still submit inquiries to info@aurisgen.com.

Other states

If you reside in another U.S. state with an applicable consumer privacy law, we will honor rights that law requires us to provide when it applies to the relevant processing activity. This section should be read as a supplemental notice that automatically incorporates mandatory rights and disclosures required by applicable U.S. state privacy law.

11. International users and cross-border processing

Aurisgen operates from the United States and primarily stores and processes information in the United States. If you access the website or use the software or services from outside the United States, you understand that your information may be transferred to, processed in and stored in the United States and other jurisdictions where our providers operate, subject to applicable law and contractual protections where required.

12. Website use notice and general disclaimer

The website is provided for general informational, commercial and operational purposes. Content on the website does not constitute legal, financial, tax, cybersecurity, regulatory or other professional advice, and should not be relied on as a substitute for advice from qualified professionals who understand your specific facts and jurisdiction.

You are responsible for how you use information obtained from the website, how you configure your environment, how you deploy any software or output, and whether your own business, security and legal requirements are satisfied before use in production or other critical settings.

13. Software notice and limitation of responsibility

Unless a separate signed agreement, enterprise contract, order form or product-specific license states otherwise, Aurisgen software, website functionality, downloadable materials, APIs, integrations and related services are provided on an as is and as available basis to the fullest extent permitted by law.

To the fullest extent permitted by law, Aurisgen disclaims all express, implied and statutory warranties that are not expressly stated in a written agreement, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, error-free operation, compatibility with third-party systems, and results obtained from use of the software or services.

Aurisgen does not warrant that the website, software or services will be uninterrupted, secure, free of vulnerabilities, free of defects, always available, or suitable for every industry, workflow, regulatory environment or business purpose. You are responsible for independent testing, backups, change control, data validation and security review before relying on the software or services in live or critical environments.

To the fullest extent permitted by applicable law, Aurisgen shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, goodwill, business opportunity, use, data or business interruption, even if advised of the possibility of such damages.

To the fullest extent permitted by applicable law, Aurisgen’s aggregate liability arising out of or relating to the website, software or services will not exceed the greater of (a) the amount you paid to Aurisgen for the specific product or service giving rise to the claim during the 12 months immediately preceding the event giving rise to the claim, or (b) USD 100 if no payment was made.

Nothing in this notice excludes or limits liability that cannot lawfully be excluded or limited, including any non-waivable rights or remedies available to consumers under applicable law.

14. Third-party services, links and content

The website, software or services may interact with or link to third-party services, payment tools, hosting platforms, communication providers, plug-ins, operating systems, app stores or integrations. Aurisgen is not responsible for third-party content, policies, availability, security or performance that it does not control, and your use of those third-party services is governed by their own terms and privacy notices.

15. Acceptable use and user responsibility

You may not use the website, software or services in a way that is unlawful, infringes intellectual property, interferes with service availability, bypasses security controls, violates export or sanctions rules, introduces malware, abuses support channels, or invades the privacy or rights of others. We may suspend or limit access where reasonably necessary to protect the service, our rights, other customers or legal compliance.

16. Changes to this notice

We may update this Privacy Policy and Legal Notice from time to time to reflect changes in the website, software, business operations, legal requirements or security practices. The updated version will be posted on this page with a revised Last updated date. Where required by law, we will provide additional notice or obtain consent.

17. Contact

For privacy requests, legal notices, support escalations or questions about this notice, contact:

Aurisgen
538 East 85th Street, #1C
New York, NY 10028
United States
Email: info@aurisgen.com